Return Policy
At Artshula, every product is made to order through a print-on-demand service. This means each item is produced specifically once an order is placed, helping reduce waste and overproduction. Please read the following policy carefully before making a purchase.
Returns
Returns are accepted within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging where possible.
- Proof of purchase or order confirmation must be provided.
- Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Non-Returnable Items
The following items are non-returnable unless faulty:
- Items returned with visible signs of wear, damage, or misuse after delivery.
- Change of mind.
- Minor colour variations caused by screen/display settings.
Please carefully review sizing guides and product descriptions before purchasing.
Damaged, Faulty, or Incorrect Orders
If your order arrives damaged, faulty, defective, or incorrect, please contact Artshula within 7 days of delivery at ursula@artshula.com with:
Your order number
A description of the issue
Clear photographs showing the problem
Once reviewed, a replacement, exchange, or full refund will be offered where appropriate at no additional cost to the customer.
Refund Process
Once the returned item has been received and inspected, you will be notified regarding the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 working days, depending on your bank or payment provider.
Original shipping costs are non-refundable unless the return is due to a fault or error on our side.
Exchanges
Exchanges are only offered for:
Damaged or faulty items
Incorrect items received
If you require a different size or colour, a new order may need to be placed.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please get in touch as soon as possible. Artshula will work with the shipping provider to investigate and resolve the issue.
Contact Information
For all return enquiries, please contact:
By placing an order with Artshula, customers agree to the terms outlined in this Return & Refund Policy.